Supporting local communities

The routes we create are brought to life by the people and businesses along the way. We work with independent accommodation providers, family-run B&Bs, hotels, luggage transfer companies, transport providers and other local businesses that help make each adventure possible. 

By partnering with local suppliers, we help connect our customers with the communities they travel through and support the network of businesses that make these destinations unique. 

Caring for the trails we explore

The paths at the heart of our adventures have been walked for generations, and we’re proud to support the organisations that help care for them. 

Through our Path Stewardship programme, we contribute to the upkeep and ongoing care of some of the routes our customers love, including the West Highland Way, South West Coast Path and Lech River Trail. 

Find out more about our Path Stewardship work and the projects we support here. 

Helping travellers explore independently

Every Macs Adventure is carefully planned to give travellers the freedom to explore at their own pace, with the reassurance of our team behind the scenes. 

From detailed itineraries and route notes to luggage transfers that allow customers to walk or cycle without carrying their bags each day, we take care of the practical details that make self-guided adventures possible. 

Our Macs Adventure app brings together itineraries, maps, navigation and essential trip information in one place, helping customers feel confident on the trail. And if support is needed along the way, our team is available 24/7 to provide assistance during the adventure. 

Evolving our adventures  

Every Macs Adventure starts with a great route, local knowledge and careful planning - and we’re always looking for ways to make our holidays even better. 

Our travellers are at the heart of this. We gather feedback throughout the adventure, including route-specific feedback through the Macs Adventure app and post-trip reviews after every holiday. This helps us understand what our customers love, celebrate what’s working well, and spot opportunities to enhance the experience. 

Our teams review this feedback alongside insights from our local partners and destination experts. These learnings help us fine-tune route information, develop our app, and make thoughtful updates to our trips and services. 

From the trails we choose to the support we provide along the way, we’re always listening, learning and evolving to create adventures our customers can feel confident booking and excited to experience.