Cookies & Privacy Policy

Our Commitment to Privacy

Macs Adventure Limited respect your privacy and all personal data is stored and processed in accordance with our privacy policy. We will not pass on personal data for any reason other than as stated below. All personal data that is collected and used will be processed in compliance with the General Data Protection Regulation (the “Act”). We will use your personal data to enable us and our suppliers to fulfil your bookings and provide you any information you request about our products and services. We will not share your personal data with any third party organisations that are not involved in the arrangements of your holiday.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. Macs Adventure Ltd ‘Macs Adventure Holidays’ ("We") are committed to protecting and respecting your privacy. For the purpose of the Act, the data controller is Macs Adventure Ltd of Kintyre House, 205 W George St, Glasgow G2 2LW.

Information we may collect from you:

We may collect and process the following data about you:

• Information that you provide by filling in forms on our website www.macsadventure.com. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services or information from us. We may also ask you for information when you enter a competition or promotion operated by Macs Adventure Ltd or when you report a problem with our site.
• Information that you provide at the time of booking, or subsequently, that may include some or all of the following information relating to you or your group: names, addresses, contact details, passport details, credit/debit card details, payment details, information relating to medical conditions and dietary requirements, emergency contact details, height, clothing and shoe sizes.
• If you contact us, we may keep a record of that correspondence but always in compliance with the Act.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of transactions you carry out through our site and of the fulfillment of your orders.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
• Location information via the Macs Adventure mobile app for the purpose of providing navigation features such as progress along track and off-track notifications.

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns only. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalized service. They enable us:

• To store information about your preferences, and so allow us to customize our site according to your individual interests.
• To speed up your searches.
• To recognize you when you return to our site.
• To estimate our audience size and usage pattern.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Where we store your personal data:

Any personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services.

By submitting your personal data, you agree to this transfer, storing or processing. We will take appropriate steps to safeguard your data in accordance with the requirements of the Act. All information you provide to us will be stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Subject to our compliance with the requirements of the Act, although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your personal data, we will adopt appropriate procedures and security features to prevent unauthorized access.

Uses made of the information:

We may use your personal data in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer. This may include us using your personal data in order to tailor the website to your preferences.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes via a form on our website or direct correspondence with one of our representatives.
• To carry out our obligations arising from any contracts entered into between you and us including to communicate with you regarding your booking or other purchase.
• To respond to queries you may direct to us from time to time.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.

Disclosure of your information:

When you make a travel booking with us, certain of the personal data you provide will require to be passed to and processed and stored by relevant third parties, so that they can provide you with the arrangements you require.

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, safety of Macs Adventure Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We may disclose our customer list and personal information to a third party who acquires or attempts to acquire all or a substantial part of our company or website.

We may pass personal data to third party organisations that provide us IT or administrative services to us. We may use third parties to support us in providing our services and to help provide, run and manage our IT systems and website. For example, providers of information technology, cloud based software as a service providers, identity management, website hosting and management, data analysis, data back-up, security and storage services. The servers powering and facilitating that cloud infrastructure are located in secure data centers around the world, and personal data may be stored in any one of them.

When we share data with others, we will implement appropriate technical and organisations to protect the data and to comply with our obligations under the Act.

How long will we hold on to your information:

We will retain your information only for as long as is necessary for the purposes set out in this policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

You are entitled to request us to erase or amend any personal data we hold about you. We will amend or delete your data, unless we have a requirement to keep it under legitimate business or legal obligations. Contact hello@macsadventure.com to make such a request.

Your rights

You have certain rights over your personal data. These rights include:-

Access to your personal data

You have a right of access to personal data held by us as a data controller. This right may be exercised by emailing us at hello@macsadventure.com. We will aim to respond to any requests for information promptly, and in any event within 30 days.

Amendments

To update, correct or rectify any personal data held to us, you may email us at hello@macsadventure.com with details of the required changes and we will make the necessary amendments.

Withdrawal of consent

You are entitled to request us to delete your personal data and withdraw your consent to us processing any personal data we hold about you. We will delete your data, unless we have a requirement to keep it under legitimate business or legal obligations. To make such a request, please email us at hello@macsadventure.com.

Right of Data Portability

You have the right to receive any personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller without hindrance from us. In exercising this right, you shall have the right to have the personal data transmitted directly us to another data controller where technically feasible.

If you have any questions about this privacy statement, how and why we process personal data or wish to exercise any of the rights contained herein, please contact us at hello@macsadventure.com

Complaints concerning the organization’s handling of human resources (HR) data 

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, Macs Adventure commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) with regard to unresolved complaints concerning our handling of human resources data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF in the context of the employment relationship.

Changes to this policy

This policy will be kept under regular review and therefore may change from time to time in order to ensure our continued compliance with data protection legislation.

Data Privacy Framework Supplement:

This Data Privacy Framework Policy ("Policy") describes how Macs Adventure Limited and its subsidiaries and affiliates in the United States ("US") ("Company," "we," or "us") collect, use, and disclose certain personally identifiable information that we receive in the US from the European Economic Area (the “EEA” and such data, "EEA Personal Data"). This Policy applies to the following US affiliated entities: Macs Adventure Ltd, a Colorado limited liability company. This Policy supplements our Website Privacy Policy located at www.macsadventure.com/us/about-us/contact-booking/cookies-privacy-policy, and unless specifically defined in this Policy, the terms in this Policy have the same meaning as the Website Privacy Policy.
 
Macs Adventure complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF as set forth by the U.S. Department of Commerce.  Macs Adventure has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF.  If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern.  To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/

Personal Data Collection and Use

We may receive EEA Personal Data that is provided by you in the process of booking a trip with us in the US. We process EEA Personal Data for the following purposes: to complete and manage your booking internally and with our suppliers and partners, and to otherwise operate your US tour on behalf of Macs Adventure Limited. Macs Adventure Limited will only process EEA Personal Data in ways that are compatible with the purpose that Macs Adventure Limited collected it for, or for purposes the individual later authorizes. Before we use your EEA Personal Data for a purpose that is materially different than the purpose we collected it for or that you later authorized, we will provide you with the opportunity to opt out. Macs Adventure Limited maintains reasonable procedures to help ensure that EEA Personal Data is reliable for its intended use, accurate, complete, and current.

Third-Party Agents or Service Providers. 

We may transfer EEA Personal Data to our third- party agents or service providers who perform functions on our behalf in order to complete and manage your booking for a US tour (e.g. to our partner hotels). Where required by the Data Privacy Framework, we enter into written agreements with those third-party agents and service providers requiring them to provide the same level of protection the Data Privacy Framework requires and limiting their use of the data to the specified services provided on our behalf. We take reasonable and appropriate steps to ensure that third-party agents and service providers process EEA Personal Data in accordance with our Data Privacy Framework obligations and to stop and remediate any unauthorized processing. Under certain circumstances, we may remain liable for the acts of our third-party agents or service providers who perform services on our behalf for their handling of EEA Personal Data that we transfer to them.